Orders placed with Dependable Auto Transport LLC are under the following terms and conditions. This document must be read and agreed prior to scheduling your vehicle(s). We appreciate the opportunity of doing business with you, and look forward to serving you again.

1. Payments: The deposit for standard and enclosed auto shipping orders may be paid by check, credit card, mailed money order, cashiers check or PayPal. The Initial deposit amount will be given by Dependable Auto Transport LLC. The remaining balance will be paid to the Carrier when Carrier delivers your vehicle(s) unless otherwise stated. Carriers accept: cash, money orders, and cashiers checks. Customer will be given a receipt. Dependable Auto Transport LLC is not responsible for payment to the Carrier unless we act as a Carrier. The amount owed to the Carrier must be paid by the customer prior to the vehicle(s) being released.  

Customer may cancel the order by notifying us within 48 hours before we schedule the pick up date, otherwise the deposit is not refundable.

2. Dependable Auto Transport LLC agrees to deliver customer's vehicle(s) or offer it to a DOT authorized, licensed, fully insured automobile transporter and to act as liaison between the customer and the transporter before, and during the transport.

3. There is no guarantee for pickup or delivery date. All dates are estimated. Delays may occur due to Carrier schedules, accidents or mechanical failure, severe weather, and other unforeseen circumstances.

4. Door-to-Door Service means the truck will get as close to the physical address as legally and safely possible. Customer agrees to meet the driver at a large parking lot for pick up and/or delivery if requested by the transporter.

5. Customer acknowledges that there will be no car rentals arising from a delay in the delivery/pickup or damage of a vehicle(s) and Carrier or Broker will not be liable for car rentals at any time whatsoever.

6. Customer acknowledges and agrees that the persons listed at the point of origin and the point of destination are appointed agents for the purpose of releasing vehicle(s), approving charges, accepting delivery and releasing the Carrier  from any and all claims upon acceptance of delivery. If the owner is unavailable or does not accept the shipment at a point of safe approach by trucker's road haul equipment to the destination address, the Carrier may place the shipment in a storage facility of its choice subject to a lien for all lawful charges. The liability on the part of the Dependable Auto Transport LLC, will cease when the shipment is unloaded into the warehouse or storage yard and the shipment shall be considered as having been delivered. Vehicle(s) transported and covered by this agreement serve as collateral with a security interest position in favor of Dependable Auto Transport LLC. until all charges are paid and monies cleared.

The customer may authorize a person to act as their agent at either pick up or delivery location and provide us with alternative contact information. Dependable Auto Transport LLC. will not be responsible for any additional charges incurred due to the customer delays.

7. The customer agrees to make full disclosure to Dependable Auto Transport LLC. regarding the operational status of the vehicle(s) and if the vehicle(s) is oversized. The customer is also responsible for preparing the vehicle(s) for transport, all loose parts fragile or oversized accessories, low hanging spoilers, fog lights, antennas, etc., must be removed and/or properly secured.  Any part that falls off in transit is shipper's responsibility, including damages done by said part to any and all vehicle(s) involved.

This is essential to insuring customer's vehicle(s) will be picked up and not left if it is larger than noted on the paperwork. If the driver comes to pick up this vehicle(s) and it is larger than expected or if it is an in-operative vehicle(s), extra charges may be added or the order will be cancelled. All non-operational vehicle(s) tendered for transportation will be charged an additional minimum of a $150. If a vehicle(s) is rendered for shipment and later becomes non-operational, additional $150 fee will be charged. It is customer's responsibility to make sure vehicle(s) is in proper working conditions.

8. Customer is allowed to put up to 100 pounds of personal belongings inside the vehicle; however Dependable Auto Transport LLC. is not responsible for any losses. Dependable Auto Transport LLC. will charge extra fees for each additional pound that exceeds 100 pound limit.

9. Additional terms and conditions may apply to the transporter and appear on the Bill of Lading. The customer and his agent agree to fully inspect the vehicle(s) at both pick up and delivery, and annotate all damages on the Carrier's Bill of Lading before the driver leaves. All claims for in transit damage must be addressed to the transporter. Carrier's responsibility begins when the shipper or his agent signs the bill of lading at pickup, and terminates when the shipper or his agent signs the bill of lading at delivery.

10. Absolutely no firearms, alcohol, hazardous material, contraband, and no illegal substances may be allowed on the vehicle(s). Vehicle(s) are subject or inspection by DOT and/or State Police.

All claims must be submitted to:

1913 Tustin Street

Philadelphia, PA, 19152

Attn: Claims Department